Find answers to common questions about our app.
Simply launch the Tec.Support app by clicking on "Get Support". Then, in the menu at the bottom of the app, you can either select AI or Remote.
Select the device involve in the issue (Computer, Cellphone, etc) and enter a description of you problem.
The AI assistance is currently at 1.98$ (CAD) and will be charge before displaying the step-by-step guide.
For the remote assistance, any available technician can choose to offer their service and upon this offer they will appear in your list of possible tech.
The remote assistance is currently at 31.98$ (CAD) and will be charge upon selecting a technician, just before launching the call.
If you go through the AI and the problem is not resolved, the cost of the AI service will be credited on the remote price.
The AI assistance is currently at 1.98$ (CAD).
The remote assistance is currently at 31.98$ (CAD).
On site assistance coming soon!
Subscription options coming soon as well.
No, if you prefer to talk to someone you can directly select the remote assistance.
If you do go through the AI and the problem was not resolved, the cost of the AI service will be credited on the remote price.
When first opening the app, by default every user is getting a temporary account.
If you want to create an account to facilitate the billing process or to access special discount:
Click on the menu button and select "Log out", then click on "Sign up".
During promotion, there is also a "Create Account" button on the List page.
On one hand, we're making sure there is always some qualified technician specifically selected.
On the other hand, since any technician can choose to offer their services through Tec.Support, we got in place a rating system and a report system to prevent any abuse or wrongdoing.
Any bad rating or report will be carefully reviewed and might result in a ban of the technician account and a refund for the client.
If the guide provided by the AI did not help to resolve the problem, you will have a credit of the AI price to get remote assistance.
If the remote assistance did not resolve the issue, we cannot give a full refund as the service was still provided to the best knowledge and capacity of the technician.
However, if the issue is not resolved due to abuse or wrongdoing by the technician, simply report the technician after the call and you will be issued a full refund.
When launching the app, select "Give Support" then create an account.
Make sure the email address you are using is valid as the income from your services will be issued on that email.
Then, select "Remote" to be able to see when a client will post a problem for remote assistance.
You will receive 80% of the pricing for the service you provide.
This amount will be held for 30 days for safety reason, which allow us to review the interaction and make sure there are no abuse nor wrongdoing performed by the technician.
Beyond the 30 days hold, which apply to every call, payment is issued at the end of each month.
