Privacy Policy 
This Privacy Policy describes how STI Solfacto (Solutions technologiques et innovations Solfacto inc.) ("we", "us", or "our") collects, uses, and shares information about users("you") of our mobile application Tec.Support (the "App"). 

Information We Collect
We may collect certain information automatically when you use our App, including: 
Device Information: We may collect information about the device you use to access the App, including the device model, operating system version, unique device identifiers, and mobile network information.
Usage Information: We may collect information about how you use the App, such as the features you access, the buttons you click, and the pages you view.
Camera Access: Our App may access your device's camera in order to use some of the features.

Information Use
We may use the information we collect for various purposes, including to: Provide and maintain the App;
Improve the App and develop new features;
Respond to your inquiries and provide customer support;
Communicate with you about updates, promotions, and other news about the App;
Detect, prevent, and address technical issues or fraudulent activity.

Information Sharing
We may share your information with third parties in the following circumstances: 
With service providers who help us perform functions necessary to operate our business, such as payment processing, data analytics, and customer support;
With our affiliates and partners for marketing and promotional purposes, if you have opted in to such communications; In response to a legal request, such as a court order or subpoena, if we believe disclosure is necessary to comply with applicable laws, regulations, or legal proceedings;
With your consent or at your direction.

Data Retention 
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

Your Choices 
You may opt out of receiving promotional communications from us by following the instructions provided in those communications or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional communications, such as those related to your account or transactions. 

Children's Privacy
Our App is not intended for children under the age of 13,and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under13 without parental consent, we will take steps to delete that information.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and up dating the "Last Updated" date below. 

Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your information, please contact us at info@tec.support.

Last Updated: 08/02/2024